Blizzard’s Warlords of Draenor expansion hasn’t been off to the greatest of starts, but server stability and population control have significantly improved over the last two days, and many players have finally begun their adventure to level 100. With many feeling their time and money was wasted in the early goings however, how was Blizzard going to compensate their devoted subscribers, if at all?
In an apology issued this morning by World of Warcraft‘s Executive Producer J. Allen Brack, he confirmed that all subscriptions that were active on November 14th in North America, Oceania, and Europe will have 5 extra days of paid game time added to the end of their renewal cycles. While this may not be enough for some, as there’s no way Blizzard could possibly give back the hours of our lives we waited in 6,000+ queue lines, it’s a nice gesture and quick way to begin the healing process with their subscribers.
Here’s the full apology posted a few hours ago on the Battle.net forums:
I know how much everyone was looking forward to this expansion, and once you were able to get in and start having fun, all the comments I’ve seen indicate that this is one of our best yet. But the quality of the content does not excuse the subpar launch experience we delivered, and I apologize for that.
The first two days of the expansion were not a great experience, with many of you facing high queues or significant gameplay problems. We worked around the clock to tackle the demand issues and technical challenges, and fortunately things started looking better on Saturday. While millions of you were able to get in and play over the weekend, with many already reaching level 100, others still ran into very lengthy queues, particularly on the highest-population realms.
To help address this, we’ve expanded the new instancing tech we used to improve queues on Saturday and we’re continuing the process of applying that to raise the capacity of all realms again. This will result in approximately double the prelaunch capacity on each realm, which should greatly reduce queue times for most realms if not eliminate queues altogether.
In recognition of the difficulties so many of you ran into when trying to play over the first few days, we’re adding five days’ worth of extra time to every subscription in the Americas, Oceania, and Europe that was active as of Friday, November 14. Things are already in a much better place than they were going into the weekend, so I hope you’ll now be able to focus on having a ton of fun with this expansion.
I also hope you’ll accept my apology and keep your faith in us. The support voiced by many of you as we worked through the challenges was immensely appreciated. We’re extremely grateful to be part of such a passionate community. We love World of Warcraft, and we’re very proud of this expansion, so stumbling out of the gates like this was very disappointing for all of us.
On behalf of the World of Warcraft development team, as well as everyone at Blizzard, thank you all again for your patience and understanding.
See you in Draenor.
J. Allen Brack
Executive Producer, World of Warcraft
Were you affected by Warlords‘ unstable launch? I was finally able to get in to my high population Horde server within the last two days and pushed my way to level 100 last night.
Bradley Keene is the Executive Editor here at What’s Your Tag?, generally handling news, reviews, public relations, and our social media communications on Facebook and Twitter. He’s an aspiring video game journalist, Baltimore native, and an on again/off again FFXIV/WoW player that blasphemously favors consoles over PC. As a Marylander, he naturally puts Old Bay on everything, loves the Orioles, drives aggressively, and says “son” too much. Contact him by e-mail at the address above, or follow him on Twitter.